Refund policy
Our return window is 30 days from the day your order is delivered.
Contact us before you send anything back
Email info@rvheater.com with your order number before you ship anything. We will confirm what needs to happen and, where a return is genuinely required, give you the correct return address for your item. Parcels sent back without contacting us first cannot be matched to your order and may not be refundable.
If the item is faulty, damaged in transit, or incomplete
Email info@rvheater.com within 30 days of delivery with your order number and a photo or short video of the problem. In most cases we resolve it by shipping you the replacement part at our cost and the heater stays on your vehicle. In the rare case where the unit does have to come back, we arrange that with you — you will not be left paying international freight on a fault that is ours.
If you simply no longer want the item
Unused items in their original, unopened packaging can be returned within 30 days. Return shipping is paid by you, and the original shipping charge is not refundable.
Before you book that shipment: a heater is a heavy item and return freight can be a large share of what you paid. Email us first. A partial refund, an exchange for the right model, or a replacement part is very often a better outcome for you than paying to ship the unit back.
Who pays the return shipping fee
- If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee is based on the express company you choose.
- If, due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee.
What cannot be returned
- A heater that has been installed, fuelled or run. Once diesel has passed through it, it cannot be resold. These are covered by the warranty instead — see below.
- Items returned more than 30 days after delivery.
- Items that are damaged or missing parts for reasons that are not our error.
- Items returned without the original packaging.
Refunds
Once your return arrives and has been inspected, we email you to confirm we have it and to tell you whether the refund is approved. Approved refunds go back to the payment method you used. Depending on your bank or card issuer, it can take a few more working days to appear on your statement.
If a refund has not reached you: check your account again, then contact your card issuer, then your bank — there is normally processing time at their end. If you have done all three and still have nothing, email info@rvheater.com and we will chase it from our side.
Exchanges
We replace items that are defective or damaged. Email info@rvheater.com with your order number and we will arrange it.
Warranty
Questions
Email info@rvheater.com.
